Have you ever walked into a store or called a customer service hotline and felt like you were treated like a valued guest? That positive experience likely stems from empowered employees. Let’s see how employee empowerment heightens customer experience.
While physical assets like equipment and inventory are important, the true value and potential for growth lie in the skills, knowledge, and abilities of the people within an organisation.
Succession planning is often associated with large corporations, but its importance for small and medium-sized enterprises (SMEs) cannot be overstated.
To survive and thrive, SMEs must wake up to the transformative power of Artificial Intelligence (AI) and embrace it wholeheartedly if they want to secure their future and stay relevant in the highly competitive marketplace.
In an era of economic uncertainty, businesses face unprecedented challenges and must adapt to survive and thrive. For Malaysian small and medium-sized enterprises (SMEs), these concerns are particularly pressing.